Account Registration Requirements for Singapore Traders
Our company enforces specific registration criteria tailored to Singapore residents. Traders must submit valid identification, such as a Singapore Identity Card, passport, or employment pass. The signup procedure involves verifying an email address, confirming a mobile phone number, and validating the residential location. Proof of address must be a recent document like a utility bill or bank statement issued within the last three months. We accept documents in English or with certified translations, completing verification within 24-48 hours under normal conditions.
To comply with regulatory standards, Singapore traders must be at least 21 years old. Our platform supports multiple base currencies including SGD, USD, and several cryptocurrencies. We follow stringent Know Your Customer (KYC) protocols aligned with the Monetary Authority of Singapore guidelines.
Deposit Methods and Processing Conditions
We provide multiple deposit channels optimized for Singapore traders. Bank transfers through DBS, OCBC, UOB, and other local banks process within 1-3 business hours during banking hours. Our minimum deposit requirement starts at SGD 50 for most payment methods.
Electronic Payment Options
PayNow transfers offer instant processing with zero fees for deposits up to SGD 10,000 daily. We support major e-wallets including GrabPay, Touch ‘n Go, and regional digital payment solutions. Credit card deposits (Visa, Mastercard) process immediately with 2.5% processing fees.
Banking Transfer Specifications
FAST transfers through Singapore banks complete within 30 minutes during business hours. We accept international wire transfers with 1-3 business day processing times. Our platform automatically converts foreign currencies to account base currency using real-time exchange rates.
- Local bank transfers (DBS, OCBC, UOB, POSB)
- PayNow instant transfers
- International wire transfers
- Major credit and debit cards
- Cryptocurrency wallets (BTC, ETH, USDT)
- Regional e-wallet solutions
Trading Platform Technical Requirements
The CXM Direct platform is accessible via web browsers and dedicated mobile apps. Recommended browsers include Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+ for efficient operation. A stable internet connection with minimum 2 Mbps bandwidth ensures seamless real-time trading.
Mobile Application Specifications
Our mobile app supports Android 8.0+ and iOS 12.0+ devices. The download size is approximately 45MB for Android and 52MB for iOS. Features include push notifications for alerts, one-click trade execution, advanced charting, and biometric login options. Positions and balances synchronize automatically between mobile and web platforms. Offline chart viewing is available for previously loaded data.
Web Platform Navigation
Access the trading dashboard securely through HTTPS at the official CXM Direct URL. The interface shows live market prices, account equity, open trades, and historical records. Users can customize workspace layouts by dragging and positioning widgets.
Market Access and Trading Conditions
Our company offers both forex and CFD trading services to Singapore clients. This includes over 65 currency pairs, 15 stock indices, 8 commodities, and 25 cryptocurrency CFDs. Leverage goes up to 1:500 for major currencies and 1:100 for exotic pairs. Minimum trade sizes start at 0.01 lots.
Spreads begin at 0.1 pips for EUR/USD during London and New York sessions. We operate a no dealing desk execution model, ensuring direct market access. Liquidity is supplied by top-tier international banks and financial institutions.
- 65+ forex currency pairs
- 15 major stock indices
- 8 precious metals and commodities
- 25+ cryptocurrency CFDs
- Energy commodities like Oil and Natural Gas
Trading hours align with global market schedules, providing 24/5 forex availability. Extended hours are offered for select assets during Asian market times. Market gaps may occur during weekends and public holidays.
Withdrawal Procedures and Timeframes
Withdrawals require complete account verification and meeting minimum amounts. SGD withdrawals to Singapore bank accounts are processed within 1-2 business days. International wire transfers take 3-5 business days.
Processing Requirements
Withdrawal requests must correspond to registered account holder details. For amounts exceeding SGD 5,000 daily, additional security checks apply. Two-factor authentication is mandatory for all withdrawal transactions.
Security Protocols
We confirm withdrawal requests via email and SMS. Our risk management may request extra documents for large transactions. Client funds are held in segregated tier-1 Singapore banks for protection.
Customer Support and Communication Channels
Our support team based in Singapore operates 24/5 during market hours, offering assistance in English and Mandarin. Live chat is available on both web and mobile platforms. Email queries receive responses within 2-4 business hours.
Contact Methods
Phone support runs from 8:00 AM to 8:00 PM Singapore Time on weekdays. Premium account holders receive dedicated account managers. WhatsApp support is provided for urgent trading issues. We also offer a comprehensive FAQ and video tutorials for platform navigation.
Educational Resources
Weekly market analysis focuses on Asian trading hours. Our educational portal includes tutorials on trading strategies and risk management. Monthly webinars provide insights into platform updates and trading techniques.
- 24/5 live chat support
- Email support with 2-4 hour response
- Phone support during business hours
- WhatsApp for urgent inquiries
- Comprehensive FAQ database
Regulatory Compliance and Security Measures
CXM operates under international financial regulations and complies with Singapore laws. We implement 256-bit SSL encryption for all data transfers and store client information on secured servers. Regular audits maintain platform security and integrity.
Client funds are segregated from company assets and held in tier-1 Singapore banks. Our compliance team monitors trading activities to detect suspicious behavior and ensure regulatory adherence. Negative balance protection prevents accounts from going below zero.
AML procedures require verifying the source of funds for large deposits. We cooperate with Singapore financial authorities and international regulators. Automated risk management systems monitor position sizes and market exposure continuously.
Investor compensation schemes and indemnity insurance protect client funds. Annual financial and compliance reports are published to maintain transparency. Our legal framework guarantees client asset protection under various conditions.
Account Types and Trading Benefits
We offer diverse account tiers suitable for various trading experience and capital levels. Standard accounts require a minimum deposit of SGD 250 with competitive spreads and standard leverage. Premium accounts offer lower spreads, higher leverage, and priority support.
Account Tier Specifications
VIP accounts feature institutional spreads, dedicated managers, and exclusive market research. Islamic accounts comply with Shariah principles for Muslim traders. Corporate accounts cater to institutional clients with personalized trading conditions.
Loyalty Program Features
Our rewards program grants points based on trading volume and activity. These points convert into cash bonuses, trading credits, or premium services. Monthly competitions award cash prizes to active participants. Referral programs offer bonuses for client introductions.
❓ FAQ
What identification is required to open a CXM account in Singapore?
Valid Singapore IC, passport, or employment pass along with a recent proof of address document is needed for registration and KYC verification.
How do I deposit funds into my CXM account from Singapore?
Deposits can be made via local bank transfers, PayNow, credit cards, e-wallets, and cryptocurrencies. Processing times vary by method but local transfers typically take 1-3 hours.
What are the minimum trade sizes and leverage available on the CXM platform?
Minimum trade sizes start at 0.01 lots, with leverage up to 1:500 for major forex pairs and 1:100 for exotic pairs, applicable to Singapore traders.
How long does withdrawal processing take for Singapore bank accounts?
Withdrawals to Singapore banks are processed within 1-2 business days, subject to account verification and security checks.
Which devices and browsers support the CXM trading platform?
Supported platforms include Chrome 90+, Firefox 88+, Safari 14+, Edge 90+ browsers, Android 8.0+ devices, and iOS 12.0+ devices with dedicated mobile apps.
